Shipping policy
How much does shipping cost?
U.S. - Standard Shipping (3-5 Business Days)
- All orders $20.00 or more ship FREE!
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Orders up to $19.99 are a flat-rate of $4.95 (orders shipping to Alaska, Hawaii, Puerto Rico and Virgin Islands are a flat-rate of $9.95).
U.S. - Express Shipping (2 Business Days)
- Flat-rate of $14.95 for all orders.
- Not available to delivery addresses in the non-contiguous U.S. (Alaska, Hawaii, Puerto Rico and Virgin Islands).
How long will it take for my order to ship?
In most cases, you can expect your order to ship within 1-2 business days. Typically, orders placed before 12PM PST on a weekday ship next day!
How long does shipping take?
- U.S. - Standard Shipping and FREE SHIPPING: Typically takes 3-5 business days. Please allow 3-8 business days for shipping to non-contiguous U.S. (Alaska, Hawaii, Puerto Rico and Virgin Islands).
- U.S. - Express Shipping: Typically takes 2 business days.
How can I track my order?
Once your order ships, we'll send you a shipping confirmation email (and a text message if requested!) including tracking information. That tracking number provided will typically update within about 24 hours.
Can I cancel or change my order?
The short answer — probably not. We get the ball rolling to package and ship as fast as possible once your order is placed. There is a chance that we can help with a correction if we address it within the first 1-2 hours of placing that order! Please reach out to us ASAP at support@exoh.co, and we'll do everything possible to help!